FAQs

Yes, we provide global shipping to any corner of the world. We try to keep freight costs to a minimum by offering the following rates: -Free shipping Australia wide for orders over $30.00. (Flat rate shipping fee for orders under $30 Australia wide). -Flat rate shipping fee of $20 to orders in New Zealand. -Flat rate shipping fee of $30 for orders throughout the rest of the world.

We accept payments for all major credit cards, or via PayPal directly through our online shopping cart. For those who prefer direct bank transfers, please contact us, and we'll send you an invoice.

Once your order is placed we will send shipping updates via email. You can login to your account to track updates also.

Absolutely. We prioritise our customers' security and use advanced encryption methods to ensure all transactions and data are safe. Our Privacy Policy is listed below: WEBSITE PRIVACY POLICY P D Jet Ventures Pty Ltd (ABN 96 96 603 959 762) t/a For Horse and Country Effective Date: 1st March, 2024 ​ This privacy policy (hereinafter “Privacy Policy”) deals with the protection of your privacy while You use Our website which is hereinafter referred to as “the Product” and which is located at www.forhorseandcountry.au. The Product is owned and operated by: P D Jet Ventures Pty Ltd We are committed to the protection of Your privacy while You use the Product. This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications. We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in the Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product. ​​ DEFINITIONS “Company IP” includes, but is not limited to, the contents, layout, design, colours, appearance, graphics ad imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and materials. “Content” means any content, writing, images, audiovisual content or other information published on the Product. “Effective Date” means the date that this Privacy Policy comes into force. “Goods” means any or all goods provided by or on the Product. “Items” means any and all of the Product, Goods, Content and materials collectively. “Materials” means any materials, information or documentation that We may provide to You in connection with Your use of the Goods or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist I Your use of the Goods or Product. “Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively. “Personal Information” means information that we obtain from You in connection with Your use of the Product. “Privacy Policy” means this privacy policy. “Product” means the website including all pages, all subpages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at: www.forhorseandcountry.au “Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us. “Us”, “We”, “Our”, “the Company” or “the Owner” refers to P D Jet Ventures Pty Ltd. “Us”, “We”, “Our”, “the Company” or “the Owner” also includes any employees, affiliates, agents or other representatives of P D Jet Ventures Pty Ltd “You” or “Your” refers to the user of the Website. “Your Content” means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf. 2. INTERPRETATION In this Privacy Policy, unless the context otherwise requires, the following rule of interpretation shall apply: Words referring to one gender include every other gender. Words referring to a singular number include the plural, and words referring to a plural include the singular. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy., Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done. 3. TYPE OF INFORMATION AND HOW IT IS COLLECTED When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences). In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process or at other times while using the Product). In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner: We will not collect information that identifies You personally, except when You specifically volunteer the information to Us when using specific Product features. These specific Product features might include, but are not limited to: Making purchases Receiving notifications by text message or email about events and promotions Receiving general emails from Us In addition to any Personal Information that You are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses. 4. COOKIES Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour. Cookies do not access information which is stored on Your computer. Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience. Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product. 5. HOW YOUR INFORMATION IS STORED Please note that no systems involving the transmission of information via the internet, or the electronic storage of date, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure. 6. COMBINING INFORMATION We do not combine, link or aggregate any of Your Personal Information with other Personal Information of Yours which We are holding. 7. HOW YOUR INFORMATION IS USED We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to: order fulfilment. providing customer service to You. marketing and advertising to You including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on Your personal preferences or demographics. advising You about updates to the Product or related items. 8. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganization, a change in control, bankruptcy or insolvency proceedings. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale. 9. EMAIL OPT IN/OUT If you receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of the Privacy Policy, in order to opt out of future correspondence. We sill make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled. 10. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION You have the right to request access to any of Your Personal Information which We are holding. You have the right to request that any of Your personal Information which We are holding be updated or corrected. In order to request access, an update or a correction to Your Personal Information, you may contact us using the details at the end of this Privacy Policy. 11. CHANGES TO THIS POLICY We may make changes to this Privacy Policy at any time in Our sole discretion. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect. If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes. ​ 12. COMPLAINTS We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows: Any complaints are forwarded to Our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within Our organization for consideration. If further information is required, We may contact You to request that information. If We accept fault in relation to the complaint the We will propose a resolution (which may or may not be the same as any resolution proposed by You). If we do not accept fault, then We will contact You to advise You of this. We aim to complete this entire process within 21 days, provided that We are provided complete information in the first place (although this cannot be guaranteed). However, if You do not provide complete information then this is likely to delay the handling of Your complaint. All complaints should be provided in writing either by email or regular mail, using the contact details at the end of the privacy policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area. 13. CONTACT US You can contact Us about this Privacy Policy using the following details: P D Jet Ventures Pty Ltd t/a For Horse and Country PO Box 60 GLENORIE NSW 2157 Australia hello@forhorseandcountry.au

We take pride in the quality of our products. If you're unsatisfied with your purchase, we offer a 30-day return policy for either exchange, store credit or full refund. Please refer to our Return & Exchange page for detailed information. RETURNS POLICY P D Jet Ventures Pty Ltd (ABN 96 96 603 959 762) t/a For Horse and Country Effective from: 1st March 2024 ​ 1. APPLICATION OF POLICY This Returns Policy (“Policy”) applies to all purchases from us, unless otherwise stated. 2. CUSTOMER SATISFACTION IS OUR PRIORITY At P D Jet Ventures Pty Ltd, customer satisfaction is our priority. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this policy. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase. 3. AUSTRALIAN CONSUMER LAW We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between the Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and the Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced. ​ 4. CHANGE OF MIND In the event that you receive the product which you purchased, as stated, but you simply change your mind, you may return it, provided that: You notify us within 7 days of receipt. You return the product in its original packaging. The product has not been used. The product has not been damaged. If you return the product due to change of mind, the following remedies are available: We offer a full refund on all products if returned in their original packaging within 21 days of purchase. Product must be unused and undamaged, with all original tags in place. The purchaser must pay for the return postage costs. 5. PRODUCTS DAMAGED DURING DELIVERY In the event that a product which you ordered is damaged during delivery: Please contact us as soon as you receive the damaged product. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product. We will organize to repair the damaged product or replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 7 days. 6. EXCEPTIONS Notwithstanding the other provisions of this Policy, we may refuse to accept the return of a product you purchased if: You misused the product in a way which caused the problem. You knew or were made aware of the problem(s) with the product before you purchased it. You asked for alterations to a product, against our advice, or you were unclear about what you wanted. Any other exceptions apply under the Australian Consumer Law. ​ 7. BULKY ITEMS If the product you purchased is big or bulky and qualifies for a return (under the other clauses of this Policy), then you will need to contact us to arrange to return it. We may organize a courier to pick up the product or will otherwise help you organise the return. 8. PROOF OF PURCHASE To be eligible for a remedy under this Policy, all returns must be accompanied by a valid proof of purchase. A valid proof of purchase included (but is not limited to): Original tax invoice Electronic copy of tax invoice Packing slip Please note that order confirmation emails will not be accepted as a valid proof of purchase. While our team members are eager to help you exercise your rights under the Policy, it is your responsibility to provide proof of purchase. It is not the responsibility of our team members to verify your purchase. 9. SHIPPING COSTS FOR RETURNS In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of the shipping and the said product (the “Returned Product”) back to us, as well as any costs of shopping any replacement product to you. If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of the Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product. 10. RESPONSE TIME We aim to process any returns within 3 days of having received them. ​ 11. PROOF OF IDENTITY You may be required to present a government issued identification document in order to return a product and claim a remedy under this Policy. ​ 12. PAYMENT OF REFUNDS We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion. Alternatively, you may elect to receive store credit, which will be valid for three years from the date of purchase. 13. HOW TO RETURN PRODUCTS You may contact us to discuss a return using the details at the end of this Policy. You may return products to the following address: P D Jet Ventures Pty Ltd t/a For Horse and Country PO Box 60 ​GLENORIE NSW 2157 Australia 14. PRIVACY We are committed to protecting your privacy during the return process. To verify your identity and ensure secure transactions, we may request photo identification and record your name, ID type, number, expiry date and signature. Acceptable identification must include your full name and a future expiry date, such as an Australian Drivers License or Passport. When returning products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will require your name, address, and ABN (if applicable). We securely store collected information for a reasonable period. We may use it for fraud prevention, research, and analysis. We may also disclose it to relevant authorities as required by law. Please contact us if you want to access your return-related information which we are holding. For further information about how we collect, store and use your information, please see our privacy policy, which is available at: https://www.forhorseandcountry.au/privacy-policy 15. CONTACT US If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at: P D Jet Ventures Pty Ltd t/a For Horse and Country PO Box 60 GLENORIE NSW 2157 Australia hello@forhorseandcountry.au

Your products will be sent within 1 -3 business days from when you place your order. We use Australia Post for all our shipping with full tracking details sent to you via email. SHIPPING POLICY P D Jet Ventures Pty Ltd (ABN 96 96 603 959 762) t/a For Horse and Country Effective from: 1st March 2024 ​ This Shipping Policy (“Policy”) applies to all purchases from us, unless stated otherwise. ​ 1. GENERAL At “For Horse and Country” customer satisfaction is our priority. We are committed to delivering your orders in accordance with this Policy. In this Policy, we use the term “customer”, “you” or “your” to refer to a person who buys goods from us. Please read our Terms and Conditions along with this Policy. By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase. 2. SHIPPING COSTS The follow shipping charges will be applicable for products purchased from us: Free shipping for total orders over $30 Australia wide. Flat rate shipping fee of $20 for New Zealand orders. Flat rate shipping fee of $30 for the rest of the world ​3. HANDLING AND DELIVERY TIMES Our delivery times depend on the product ordered and the location of delivery. You will be notified of anticipated delivery times at the check-out window or when you submit your order. Delivery times are indicative and can vary due to external factors. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters. ​ 4. SHIPPING UPDATES Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through via the email address provided. ​ 5. WHO DELIVERS YOUR ORDER Our default carrier/delivery partner is Australia Post. We reserve the right to change carriers at any time. You will be provided the details of your carrier with your shopping confirmation. ​ 6. AUTHORITY TO LEAVE When you place your order, you may have the option to provide “authority to leave”. If you provide “authority to leave”, you authorise our carrier(s) to leave your order at your specified address without needing a signature. However, if you are providing “authority to leave”, please be aware: If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it. This may result in additional cost, delay or hassle for you. We (and our carriers) are not responsible for any lost, stolen or damaged packages. 7. WHERE WE SHIP TO We offer worldwide shipping on all our products subject to this Policy. International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country. International customers are responsible for checking with their country’s customs office to verify that the products can clear customs. ​​ 8. OTHER FEES, CUSTOMS, DUTIES AND TAXES We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order. All our fees are set out on the website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility. ​​ 9. CHANGE OF SHIPPING ADDRESS Your shipping address cannot be changed once your order has been submitted. ​​ 10. DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process. ​​ 11. RESOLUTION OF SHIPPING DISPUTES In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier. ​ 12. INDEMNITY By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents and affiliates, from any claims, liabilities, losses, damages, and carriers used for shipping your order. ​​ 13. ACKNOWLEDGEMENT OF RISK By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers. ​​ 14. WRONG OR INCOMPLETE ORDERS You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery. If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction. ​​ 15. INSPECTION Upon receiving the products you will make a full investigation, inspection and/or examination of the products. In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, withing the following tme period of having received the products (“the Inspection Time”) of 7 seven days. In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) withing the Inspection Time, then we will comply with our obligations under the Australian Consumer Law, which may require us, at our cost, to repair or replace the products or provide a refund. In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the Australian Consumer Law or any other applicable laws provide otherwise. ​ 16. TITLE Title to the products will remain with us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to the products. ​​ 17. REFUNDS AND RETURNS Refunds and returns will be handled in accordance with our Refund Policy, which is available at https://www.forhorseandcountry.au/privacy-policy ​​ 18. YOUR DATA The privacy oof your data supplied to us during the shopping procedure is also governed by our privacy policy, which can be accessed under the following link https://www.forhorseandcountry.au/privacy-policy ​​ 19. CHANGES TO THIS POLICY Please note that we may from time to time change the terms of this Policy and every time you wish to use the Website, please check the Policy to ensure you understand the terms and conditions that apply at that time. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes come into effect, your use of the Services indicate your agreement to be bound by the new Policy. ​ 20. FORCE MAJEURE We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen. 21. CONTACT US For any feedback, concern, or query, you may reach out to us on the contact details below: P D Jet Ventures Pty Ltd t/a For Horse and Country PO Box 60 GLENORIE NSW 2157 Australia hello@forhorseandcountry.au